Hand over the daily running and maintenance of your website to our friendly support team. We can help with general updates, new developments and SEO in a timely manner with a simple website maintenance package.
Understanding that to get the most out of your website requires constant on-going tweaks – some big and some small – is the first step to understanding how valuable website maintenance is to get your new or existing website generating you a measurable return on investment.
At ALT Agency, we understand that not every business has the time, resources or expertise to give their site the TLC it needs. No matter, regardless of if you simply need a hand updating a few pages every other week or much more attention on a day to day basis, our team of specialists are happy to help and let you focus on other areas of your business.
We guarantee to always be on the ball with any website changes you require. Our dedicated team combined with our effective project management skills and methodology mean you can rest easy knowing your website is in good hands, remaining well looked after and working hard in the background to support your business goals.
A Website maintenance package is so much more than keeping your website up and running. Your site is the shop window to your business. It is likely going to be the first time a potential customer comes into contact with you, and therefore needs to represent your company’s brand messaging effectively, be up to date with all the latest goings on (both in your organisation and your industry), and leave a positive lasting impression.
As a hub of information, your website is the centre for all online campaigns and is crucial for conversions. What your customers want is shifting constantly and you have to be ready to constantly adapt to meet these wants. That’s where the importance of ongoing upkeep comes in. Updates piques interest, making it more likely that you’ll engage with existing customers and attract new ones. Regular alterations are also great from an SEO perspective, and helps boost sites visibility.
A website maintenance package is the perfect way to keep your website in top top shape and always up to date. Enabling you the time to focus your efforts at what you’re best at; running your business Our thoughtfully developed website maintenance packages have proven to be extremely popular with a number of clients. Our experienced website designers, developers and digital marketing team combine their knowledge to maintain your website and keep it performing to serve your business needs.
“When we decided to redo our website, we called quite a number of web designers and were provided with numerous addresses of sites created by each designer. We found that ALT Agency had the most sites that we thought were innovative, creative and professional. After speaking a few times with ALT Agency we decided to go with them. It’s the best decision we’ve made in quite some time.
Joe Spark“There are two important considerations when looking for a designer, work quality and reliability. Alt Agency offer both in spades.
Ben Stephenson“Craig is 100% on it and I mean on it, I can’t recommend him and ALT Agency highly enough.
Al Gosling“I found Craig & ALT Agency through the UKBF forums and I can honestly say its been a pleasure to work with Craig & his team. The end result is exactly what I wanted and more. The site is for my landscaping company with the aim of drumming up more business around our local area as well as somewhere to showcase our previous work to potential clients.
Will Crozier
With plugin, theme and code updates your website can be secure from constant threats.
Content updates and Link building will help get your website ranking at the top of google.
Have someone else do the regular updates for you, allowing you to grow your business.
No matter how big or how small, daily updates can give you a big boost across a short period of time and improve website engagement.
If your website is less intensive, then monthly website maintenance services may be all that you need to keep up-to date.
Constant tiny improvements to your website can add to big gains and better ROI.
You may think that now you have a new website launched that the traffic will come flooding in and that your website will be a sales machine from day one.
Whilst a well thought out, designed and functional website can begin immediately generating conversions from day one, there are additional sales and conversions to be gained over the long term by constantly tweaking your website to get the most out of your website traffic and understanding your user’s journey from start to finish.
You simply purchase a set number of hours each month to use as you wish – whether that be for design, development or SEO, the choice is completely yours and we can make these website management packages bespoke to your needs.
You can scale up and down the number of hours you require each month andthere are no contracts to sign, no hidden fees and no long-term commitment.
Ensuring your website is safe & secure from hackers is an essential part of any website maintenance package.
By ensuring plugins, platforms and themes are all up to date, this can help reduce the risk of your website getting hacked.
A fast-loading website is good for your desktop users, even better for your mobile users and also brings some SEO benefits with it also.
As your website grows it can become slower, so as part of our website maintenance package we ensure that your website always loads lighting quick.
Looking to further develop your website? Design new pages? No worries – Our website maintenance package allows you to do this.
Rather than just focusing on the bare bones to keep your website maintained, you can also use your package hours for further design & development projects.
There are various website maintenance packages available on the market and depending which web design agency you work with, they themselves will offer their own website maintenance packages which can make the process of choosing a maintenance package more confusing than it needs to be.
The most common website management and website maintenance packages are based around hours and if your digital agency are the same agency who offer your SEO then it is likely that a website maintenance and SEO retainer will be rolled into one.
It’s very important that you get a website maintenance package that is right for you, your budget and your business needs as they can often range from a few hours a month into more tailored website management packages encompassing development, design, SEO and other digital resources that you may require to maintain your website.
If you run an ecommerce website than a website maintenance package may be absolutely perfect for you.
With your ecommerce website all about generating sales and return on investment, the great news is that an ecommerce website is the easiest place to measure return on investment with a maintenance package.
Ecommerce websites require a lot of focus and attention – An ecommerce website maintenance package could include anythingfrom adding new products to your website to optimising your product pages and checkout stages as part of a conversionrate optimisation campaign.
We would love to hear from you.
Do you have a big idea that you want to bring to the market quickly via a beautiful and user-friendly website? Whether you have the details of a project ready to go or need help finishing an existing project or even starting one from scratch, our team will help you achieve the results you need to make your business profitable.
Get In Touch TodayWhich website CMS platforms do you support?
Our website maintenance service supports all major Content Management System (CMS) platforms.
Starting with the most popular CMS platforms such as WordPress and Shopify, all the way through to custom built PHP websites and even Joomla and Ruby on rails, our team are able to support your website maintenance requirements.
Just some of the platforms we support are: WordPress
WooCommerce
Shopify
Joomla
PHP (Laravel etc.)
Ruby on Rails
Don’t see your CMS listed or unsure which CMS you require support with? Drop us a call on 0121 663 0202.
What is a website maintenance/support package?
Website maintenance is a number of tasks that are required to keep your website themes, files, coding, plugin and more all up to date.
Over time websites can become slow and suffer from security vulnerabilities, by performing regular website maintenance you can ensure your website always stays in the best possible health.
How quickly do you respond to bugs or issues?
We always aim to respond to tier 1 (critical) issues within 1-2 business hours. This would include things such as your website being hacked, your website being down or your website not displaying correctly.
From there an appropriate ‘quick-fix’ plan of action will be defined with the aim to get your website back online and functioning as quickly as possible.
For tier 2 & tier 3 support requests that are not critical and do not require an immediate fix, your dedicated project manager will aim to be in touch within 1 business day to scope out your requirements.
What is the website maintenance process?
The website maintenance process is usually quite straightforward and often results in no down time for your website.
The process first is often to take a backup of your website or push to your staging/development server should you have one.
From there, the plugin upgrades are often done 1 by 1 and the site checked thoroughly to ensure no single plugin has caused an issue.
Once everything is upgraded and tested your website is then pushed live which usually takes a minute or two depending on the size and is then running live without issues.
Do you provide maintenance for WordPress websites?
Yes, this is our speciality!
We have been building and managing WordPress websites for around 15 years.
Whether they are built on custom themes with custom plugins and custom coding or just out of the box WordPress websites, we can support you every step of the way.
Can you fix my hacked website?
Yes.
Cleaning up hacked websites, especially cleaning up hacked WordPress websites is something that we do a lot and not only can we find and clean up common WordPress hacks we can help stop them recurring. There are a number of ways your website gets hacked and the aim is always to prevent your website getting hacked in the first place. As part of our website support package, we will further aim to: Find vulnerabilities with in your website (Not pen-testing) Plug the vulnerabilities in your website Install 2FA, activity logging and run bi-weekly malware scans Whilst we can never guarantee that your website will not get hacked, you will always be in the best position to minimise the risk of being hacked.
Does my monthly website support time roll over?
Yes, for up to 3-months!
How much does website maintenance cost?
Website maintenance packages and cost vary depending on the time required to maintain your website on a weekly or monthly basis. The bare bones maintenance tasks typically take 2-3 hours a month and you would expect to pay around £475+vat for up to 5 hours a month.
If you have other requirements above general technical maintenance to include general day to day things such as changing images, changing text and adding new pages you may be looking at 10 hours for £950+vat per month.
Contact us on 0121 663 0202 with your website maintenance requirements and we will be happy to advise.
What does a website maintenance package/service include?
Website maintenance and support packages include many things related to improving the performance and security of your website.
Website maintenance often includes a basic security audit, a page speed audit, a plugin audit and a third-party script audit should you be running any third-party scripts. This will ensure everything is up to date and identify any potential vulnerabilities to be sorted.
A good website maintenance package will also include detailed reporting as to the work carried out and any suggestions that your web developer provides.
Why is website maintenance required/important?
Website maintenance is important because it not only helps offer a better user experience it also prevents any future downtime and can help prevent your website being hacked.
Should your plugins become outdated and not kept up to date then your website could become hacked or even hijacked resulting in damage to your brand as well as lost business opportunities.
Also, heavily customising themes and not updating them can cause update issues in the future when WordPress or the theme gets updated, leaving things not updated for years and then trying to update them can cause serious issues along the way so it is always best to have the latest plugin to ensure maximum compatibility.
Can I cancel my website maintenance support package at any time?
Yes, you can cancel your website maintenance support package at any time by giving us just a month’s notice as outlined in our terms & conditions.
Do you provide maintenance for WooCommerce websites?
Yes, as part of our WordPress speciality we love working on WooCommerce websites.
The team at ALT Agency have expertise in offering website maintenance support packages to simple WooCommerce websites all the way through to multi-lingual & multi-currency WooCommerce websites that offer a wide range of products for sale.
Can you maintain my website if you did not build or host it?
Yes
ALT Agency manages and supports a number of websites that we do not host.
All we would simply require is access to your web host and your CMS admin panel to get started.
Unsure about access? Just drop us a call on 0121 663 0202 and we will be happy to advise.
How do I get started?
You can drop us a call on 0121 663 0202 or reach out to us through the ' Contact Us ' page and we would be happy to walk you through our website maintenance services.
