Website Maintenance Packages & Management

Our website maintenance service supports all major Content Management System (CMS) platforms.

Starting with the most popular CMS platforms such as WordPress and Shopify, all the way through to custom built PHP websites and even Joomla and Ruby on rails, our team are able to support your website maintenance requirements.

Just some of the platforms we support are: WordPress
WooCommerce
Shopify
Joomla
PHP (Laravel etc.)
Ruby on Rails
Don’t see your CMS listed or unsure which CMS you require support with? Drop us a call on 0121 663 0202.

Website maintenance is a number of tasks that are required to keep your website themes, files, coding, plugin and more all up to date.

Over time websites can become slow and suffer from security vulnerabilities, by performing regular website maintenance you can ensure your website always stays in the best possible health.

We always aim to respond to tier 1 (critical) issues within 1-2 business hours. This would include things such as your website being hacked, your website being down or your website not displaying correctly.

From there an appropriate ‘quick-fix’ plan of action will be defined with the aim to get your website back online and functioning as quickly as possible.

For tier 2 & tier 3 support requests that are not critical and do not require an immediate fix, your dedicated project manager will aim to be in touch within 1 business day to scope out your requirements.

The website maintenance process is usually quite straightforward and often results in no down time for your website.

The process first is often to take a backup of your website or push to your staging/development server should you have one.

From there, the plugin upgrades are often done 1 by 1 and the site checked thoroughly to ensure no single plugin has caused an issue.

Once everything is upgraded and tested your website is then pushed live which usually takes a minute or two depending on the size and is then running live without issues.

Yes, this is our speciality!

We have been building and managing WordPress websites for around 15 years.

Whether they are built on custom themes with custom plugins and custom coding or just out of the box WordPress websites, we can support you every step of the way.

Yes.

Cleaning up hacked websites, especially cleaning up hacked WordPress websites is something that we do a lot and not only can we find and clean up common WordPress hacks we can help stop them recurring. There are a number of ways your website gets hacked and the aim is always to prevent your website getting hacked in the first place. As part of our website support package, we will further aim to: Find vulnerabilities with in your website (Not pen-testing) Plug the vulnerabilities in your website Install 2FA, activity logging and run bi-weekly malware scans Whilst we can never guarantee that your website will not get hacked, you will always be in the best position to minimise the risk of being hacked.

Yes, for up to 3-months!

Website maintenance packages and cost vary depending on the time required to maintain your website on a weekly or monthly basis. The bare bones maintenance tasks typically take 2-3 hours a month and you would expect to pay around £475+vat for up to 5 hours a month.

If you have other requirements above general technical maintenance to include general day to day things such as changing images, changing text and adding new pages you may be looking at 10 hours for £950+vat per month.

Contact us on 0121 663 0202 with your website maintenance requirements and we will be happy to advise.

Website maintenance and support packages include many things related to improving the performance and security of your website.

Website maintenance often includes a basic security audit, a page speed audit, a plugin audit and a third-party script audit should you be running any third-party scripts. This will ensure everything is up to date and identify any potential vulnerabilities to be sorted.

A good website maintenance package will also include detailed reporting as to the work carried out and any suggestions that your web developer provides.

Website maintenance is important because it not only helps offer a better user experience it also prevents any future downtime and can help prevent your website being hacked.

Should your plugins become outdated and not kept up to date then your website could become hacked or even hijacked resulting in damage to your brand as well as lost business opportunities.

Also, heavily customising themes and not updating them can cause update issues in the future when WordPress or the theme gets updated, leaving things not updated for years and then trying to update them can cause serious issues along the way so it is always best to have the latest plugin to ensure maximum compatibility.

Yes, you can cancel your website maintenance support package at any time by giving us just a month’s notice as outlined in our terms & conditions.

Yes, as part of our WordPress speciality we love working on WooCommerce websites.

The team at ALT Agency have expertise in offering website maintenance support packages to simple WooCommerce websites all the way through to multi-lingual & multi-currency WooCommerce websites that offer a wide range of products for sale.

Yes

ALT Agency manages and supports a number of websites that we do not host.
All we would simply require is access to your web host and your CMS admin panel to get started.
Unsure about access? Just drop us a call on 0121 663 0202 and we will be happy to advise.

You can drop us a call on 0121 663 0202 or reach out to us through the ' Contact Us ' page and we would be happy to walk you through our website maintenance services.